Endorsements

William H. Frist, MD, former U.S. Senate Majority Leader; Co-Founder and Managing Partner, Frist Cressey Ventures

“A fascinating recounting of how we got to where we are now, what challenges our healthcare system faces as a country, as well as the paths that will propel us forward and upwards. Essential reading for anyone who wants to understand healthcare today, the necessity of transforming the world’s largest industry, and the ideas, companies and people that will lead us back to the top. As a medical practitioner, federal policymaker, and health services entrepreneur, I applaud this brave book.”

 

Nancy-Ann DeParle, former White House Deputy Chief of Staff; former Administrator, Center for Medicare and Medicaid Services (CMS); Managing Partner and Co-Founder, Consonance Capital

“An important and provocative book on the current state of healthcare in the U.S., a plea for needed changes that have been delayed for decades, and a roadmap of innovative initiatives that could get us to a better place.”

 

Jeb Bush, former governor of Florida; Chairman and Founding Partner, Finback Investment Partners

“A critical warning bell for our current healthcare system and a call to arms to drive the necessary changes that will allow the United States to lead, not follow.”

 

David Fineberg, MD, Chairman, Oracle Health

“Johnson and Kusserow capture the shock and awe accompanying the digital and biological advances propelling clinical care into uncharted territory. They persuaded me that widespread adoption of pre-emptive diagnostics, personalized therapies and integrated, whole-person health is not only possible, but probable within the next 10 years.”

 

Sam Hazen, CEO, HCA Corporation

“I think the healthcare system in the United States is the best in the world in many respects, but the industry, like the education industry, is terribly fragmented. This fragmentation creates inefficiencies for the system, variation in outcomes for patients, and barriers to adoption of innovative new models of care that are proven to be better. The book provides a deep analysis about the current challenges in the healthcare industry and some possible pathways forward to improve it.”

 

Glen Tullman, CEO, Transcarent

“Johnson and Kusserow have finally discovered healthcare’s Holy Grail: creating one place for all of your health and care needs in a seamless, easy-to-use platform will empower consumers to live better and healthier lives. Unifying benefits navigation, clinical guidance, and care delivery, within one quality experience will change everything much as Amazon did in the rest of our world.”

 

Kim Keck, President and CEO, Blue Cross Blue Shield Association

“An insightful perspective into the current threats and emerging opportunities in the U.S. healthcare system. Change in our current system is inevitable and necessary, and this book shows us the path that got us here and a way to move forward.”

 

Trevor Fetter, Senior Lecturer and Henry B. Arthur Fellow, Harvard Business School; former Chairman and CEO, Tenet Health

“Healthcare is the largest industry in the world and the only industry that every one of us interacts with: what choice do we have? In this essential book, healthcare executives and experts Johnson and Kusserow de-mystify the healthcare system and make the case for the revolutionary change that needs to happen. They eloquently reveal the coming transformation of our healthcare system and give us a glimpse as to what new and better world can evolve.”

 

Robert Pearl, MD, Stanford University; former Executive Director and CEO, The Permanente Medical Group

“Using surgical deftness and delightful literary references, authors Johnson and Kusserow open the reader’s eyes to five societal forces that will put massive pressure on our current healthcare system. With that as a foundation, they detail five solutions capable of obviating the crisis and restoring health to our nation. “The Coming Healthcare Revolution” is a must-read for both the providers and recipients of medical care.”

 

Wyatt Richie, President, Cain Brothers

“‘The Coming Healthcare Revolution'” portrays the constellation of irresistible macro-economic and market forces that are disrupting and rewiring the U.S.’s largest industry in real time. Johnson and Kusserow predict more change in the next 10 years than in the last 100. Buckle up!”

 

Trent Green, CEO, Amazon One Medical

“At Amazon One Medical, we believe deeply in working backwards, as described by Johnson and Kusserow, from customers’ health and healthcare “jobs to be done.” Our experience in doing so suggests that there are many ways, many of which are highlighted in the book, to reduce friction and eliminate waste, that all too often we admire rather than address in healthcare.”

 

Dan Mendelson, CEO, Morgan Health

“‘The Customer Revolution in Healthcare'” concretely describes the 10 forces rewiring America’s health care industry in real time. It is a must read for leaders navigating through a changing health care marketplace, as well as for employers who want to become better buyers of high-value healthcare to help their employees live healthier, happier and more productive lives.”

 

Jonathan Kolstad, Henry J. Kaiser Chair at the Haas School of Business and Economics Department, Director of the Center for Healthcare Marketplace Innovation at UC Berkeley

“The combined impact of the forces articulated in this insightful book will drive dramatic change and shape our healthcare ecosystem for years to come. Johnson and Kusserow provide a front-row seat to the coming revolution. You don’t want to miss it.”

 

Richard Ashworth, President and CEO, Amedisys

“This book eloquently highlights how we got here, what we do next, and what the consequences of doing the same things we’ve been doing have been.”

 

Michelle Williams, former Dean, T. H. Chan Harvard School of Public Health

“The two “B’s” in the authors’ clever acronym CB2E2 (Cheaper, Better, Balanced, Easier, Empowering) really resonates. Balancing health promotion and population health with better and more equitable access to treatment is exactly what will enable all Americans to thrive.”

 

Ann Jordan, JD, CEO, HFMA

“Healthier futures for all Americans depend on aligning payment and performance metrics with desired outcomes. As Johnson and Kusserow’s compelling narrative depicts, market-driven restructuring of healthcare services is now occurring through value-creation, health promotion and consumerism. It’s time for all industry stakeholders to convene and legitimately address opportunities for better health outcomes for all.”

 

Lucinda Baier, President and CEO, Brookdale Senior Living; Chair, Nashville Health Care Council; author of “Heroes Work Here”

“A clarion call for change and transformation from two of the most strategic minds in healthcare.”